– Nerd Ropes Return policy –
Nerdropes.org does NOT accept returns of any edible products. All return/refund requests must be made to our Customer Care department within 10 business days of receipt of your order AND must be authorized by customer service in advance. To protect our customers’ health and safety, nerdropes.org only accepts returns of non-edible items that have not been worn or used. Refunds for returns exclude shipping costs, and the customer is responsible for shipping the products back to us in their original condition at their expense. A 10% restocking fee will be applied. A 20% restocking fee and the shipping charges to and from our warehouse.
Since food products cannot be returned, and we do not refund for melting, please take care when placing an order and keep in mind the following (if you have any concerns or specific requirements, please call us before you place your order):
Quantity : Think through and calculate how much nerd you will need for an event or project.
Taste : Manufacturers sometimes change their recipes, and your taste buds change too.
Heat : If it is warm in your area, stay away from heat-sensitive items as we do not refund for melting! And always make sure someone is around to receive the package.
Mistakes : Double check your online order before hitting that submit button!
Of course, if we make any mistakes with your order, we will take full responsibility – just make sure that you contact us within 10 business days of receiving your order, as we cannot approve any requests for refunds/reships after such time.
Refusal of Package:
If parcels are refused, original and return shipping costs will be charged to the purchaser’s original form of payment along with a 20% restocking fee.
Incorrect Shipping Address:
If the customer provides the wrong address when placing an order, the following shall apply:
- If the order is returned to CandyWarehouse in good condition: Customer will be responsible for the full cost of shipping as well as a twenty percent (20%) restocking fee.
- If the package is returned to CandyWarehouse but the contents are damaged or if the package is lost: No refunds.
- If the package is en route and the customer requests a shipment intercept/address correction: Customer will be charged $25 per package/box (this cost is a direct fee from our delivery service provider).
No returns on special order products.
In the event that an order is received and there is a discrepancy as to a missing item, a claim must be submitted within two (2) business days. We will compare items ordered as well as physical weight of the package and issue a store credit accordingly.